RESPONSIBLE GAMING POLICY

1. Responsible Gaming and Self-Exclusion Policy

This Responsible Gaming and Self-Exclusion Policy applies to LFG.bet, operated by Raptor Entertainment N.V. ("LFG", "We", "Us"), a company registered under the laws of Curaçao. Raptor Entertainment N.V. is authorized to offer its services under the Certificate of Operation (license number OGL/2024/2363/1203) issued by the Curaçao Gaming Control Board.

2. Responsible Gaming Commitment

At LFG.bet, we are committed to fostering a safe and enjoyable gaming environment for our players. We understand the importance of responsible gambling and offer a variety of tools to help you manage your gaming activity effectively, ensuring it stays within your personal entertainment budget.

We encourage you to play responsibly and only gamble with funds you can afford to lose. If you ever feel that your gambling behavior is becoming problematic or negatively impacting your life, take proactive steps by setting deposit or betting limits, utilizing our self-exclusion tools, or seeking assistance from professional gambling support organizations. Your well-being is our priority, and we are here to support you in maintaining a healthy balance.

3. Problem Gambling

At LFG.bet, we recognize that gambling should always be an enjoyable and controlled activity. However, for some individuals, it can develop into a problem that may negatively impact their financial stability, relationships, and overall well-being. Common signs of problem gambling include:

• Spending more money or time on gambling than intended or affordable.
• Struggling to stop or control gambling behavior.
• Gambling to recover losses or as a way to escape personal issues.
• Concealing gambling activities from family, friends, or colleagues.
• Increasing bet amounts to maintain the same level of excitement.
• Neglecting responsibilities, relationships, or personal health due to gambling.

If you recognize any of these signs in yourself, we strongly urge you to take advantage of our responsible gambling tools, such as setting limits or self-exclusion. Additionally, consider seeking professional support from specialized gambling assistance organizations. Your well-being is important to us, and we are committed to supporting responsible gaming practices.

4. Self-Exclusion and Account Closure

If you feel you may be at risk of developing a gambling problem or are already experiencing one, we strongly encourage you to take advantage of LFG.bet's self-exclusion tools. You can choose from a range of self-exclusion periods, including 1 day, 1 week, 1 month, 3 months, 6 months, 1 year, 3 years, or permanent. Once you set your self-exclusion period, you will not be able to lift the restriction during that time.

Self-Exclusion

Self-exclusion is a helpful tool to give you a break from gambling and regain control of your gaming habits. During the chosen self-exclusion period, you will be completely restricted from engaging in any gambling activities on LFG.bet. If you select permanent self-exclusion, we strongly recommend you consider permanently closing your account as well, to ensure you stay protected.

Cooling Off

LFG.bet also provides a "Cooling Off" option for players who wish to take a temporary break from gambling. The Cooling Off period can be set for 1 day, 3 days, 1 week, 1 month, 3 months, or 6 months. During this period, you will not be able to make deposits, place bets, or participate in gambling activities. You will also be excluded from all promotional offers. Once the Cooling Off period ends, you will receive a notification email confirming that your account has been reactivated.

If you decide to close your account during either the self-exclusion or Cooling Off period, please contact our Customer Support team via the LFG.bet platform or by emailing [email protected], and we will assist you promptly.

Self-exclusion and Cooling Off periods are both valuable tools designed to help you take a break from gambling and regain control over your gaming behavior. These options provide a proactive approach to managing your gambling activity and maintaining a healthy relationship with gaming.

5. How Self-Exclusion Works

At LFG.bet, you can choose to self-exclude from all gambling activities on the platform. Once you opt for self-exclusion, you will be unable to log into your account or engage in any gambling activities during the selected period.

During your self-exclusion period, the exclusion cannot be lifted for your protection, and we will take steps to prevent you from creating alternative accounts. The use of multiple accounts on LFG.bet is strictly prohibited.

Self-exclusion is designed to help you reassess your gambling habits and regain control.

6. How to Self-Exclude

To self-exclude, simply log into your account and navigate to the "Responsible Gambling" section on your account page. If you need assistance, please contact our Customer Support team at [email protected].

After receiving your self-exclusion request, your account will be restricted based on the selected self-exclusion period. During this time, you will not be able to engage in any gambling activities.

Additionally, if you choose self-exclusion, we will remove your contact details from our marketing database to ensure that you are not exposed to promotional materials. We also recommend that you delete or uninstall any LFG.bet apps and related notifications to reduce your exposure to gambling reminders.

7. Self-Exclusion from Other Operators

We prioritize safe and responsible gaming and encourage you to do the same. If you are self-excluding from LFG.bet, we strongly recommend that you also self-exclude from all other gambling platforms where you have accounts. You can contact these operators directly or use tools that block access to gambling sites.

8. Setting Responsible Wager and Loss Limits

To help you maintain control over your gambling activity, LFG.bet allows you to set limits on your wagers and losses over different time periods (daily, weekly, or monthly). Once your set limits are reached, you will not be able to place additional bets until the next period starts. Loss limits are based on your net losses, considering all bonuses and winnings.

You can adjust your limits via the "Responsible Gambling" section on your account page. Should you need help with setting these limits, please contact our Customer Support team at [email protected].

9. Seeking Help and Support

If you feel that gambling is becoming a problem, you are not alone. Many organizations provide free, confidential help and support. Some of these organizations include:

• BeGambleAware - A leading resource for gambling addiction support and prevention.
• Gambling Therapy – Offers services to help individuals regain control over their gambling.
• The Responsible Gambling Council – Provides prevention and assistance programs for those affected by gambling addiction.
• GamTalk – An online community offering support for those struggling with gambling.

We strongly encourage you to reach out to one of these trusted organizations for additional support and guidance.