PRIVACY POLICY

Last Updated: 20 December, 2024

1. Overview

This Privacy Policy governs the handling of personal information by LFG.bet, operated by Raptor Entertainment N.V. ("LFG.bet," "we," "us"), a company incorporated in Curaçao, with company number 165257. Raptor Entertainment N.V. is in the process of applying for a gaming license with the Curaçao Gaming Control Board under application number OGL/2024/2363/1203.

Protecting your personal data is of utmost importance to us. This Privacy Policy explains how we collect, store, and use the personal data you provide us with, and how we safeguard it to maintain a secure relationship. We will process any personal information you provide or that we otherwise collect, in accordance with this policy.

By using the LFG.bet platform or interacting with us in any other way, you agree to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy.

2. Collection, Storage, and Use of Personal Data

We collect, store, and process your personal information when you register an account and use the Services on LFG.bet. The personal information we collect may include, but is not limited to:

Name, email address, residential address, telephone number, date of birth, payment details, and device information.

Details related to your transactions, account activity, IP address, browser type, and communication with customer support, including chat transcripts, emails, and phone call recordings for training and quality assurance.

We process your personal data for the following legitimate purposes:

To fulfill our contractual obligations to you.
To comply with legal requirements in your country.
For know-your-customer (KYC) identity verification.
To authenticate your identity for security purposes.
To maintain and manage your Member account.
To process your application to become a Member of LFG.bet.
To upgrade and enhance your experience on our platform, including tailoring or developing services or products to suit your needs.
To identify and provide you with benefits related to our VIP programs or campaigns.
To pursue legitimate business interests, such as improving services, conducting promotions, and market research.
To notify you of products or services we believe may interest you via email, SMS, or phone, subject to your marketing preferences.
To respond to your questions, comments, or requests.
To establish, exercise, or defend legal claims and enforce our Terms of Service and Policies.
To comply with contractual, legal, or statutory obligations, including tax liabilities and regulatory requirements.
To prevent, detect, or take appropriate action regarding suspected unlawful activity or serious misconduct related to our functions and activities.
To provide and improve services for Members, including demographic profiling and statistical analysis for business efficiency.
To provide support for job applications submitted to LFG.bet.

If you object to any processing activity based on our legitimate interests, we will review the activity and may make adjustments as soon as feasible.

If you wish to subscribe to marketing communications, you can opt in during registration or by updating your preferences. You may unsubscribe at any time.

3. Data Security

While no data transmission over the internet can be completely secure, we take reasonable measures to protect your personal data from misuse, unauthorized access, loss, or modification once we receive it.

Access to your personal information is restricted to authorized personnel and third-party service providers who require it to perform their functions. We ensure that transfer of all personal data is encrypted, and all our databases are protected by secure and password-protected systems.

4. Correction, Retention, and Deletion of Personal Data

You have the right to request corrections to any inaccurate or incomplete personal data we hold about you. To request a correction or deletion, please contact us at [email protected].

We retain your personal data for as long as you maintain an active account with us. After account closure, we will retain your data only as long as necessary to meet legal, regulatory, or operational requirements. If we are unable to delete your data for technical reasons, we will notify you via the email associated with your LFG.bet account.

Please note that we may not be able to immediately fulfill your deletion request if we are legally required to retain the data for a certain period.

5. Marketing Communications

All marketing communications, including those sent via email or SMS, will include clear instructions on how to opt out. You can withdraw your consent for marketing communications at any time by contacting customer support and specifying your preferences.

If you wish to stop receiving all marketing communications, we will promptly remove you from our marketing outreach. In this case, you may still choose to receive non-marketing communications from LFG.bet, such as important service-related updates. From time to time, we may be required to share your personal information with trusted external partners for the purpose of sending marketing communications, such as promotional emails, offers, and event updates. These third-party partners are only permitted to use your data for communication purposes and will not share it with any additional third parties.

6. Contacting Us

If you have any concerns about how your personal data is processed or would like more information about our privacy practices, please contact us via our 24/7 Live Chat or email us at [email protected].